Fig. 01 · Glossary
Professional Services Automation
Also known as PSA, PSA Software
Definition
Professional Services Automation, or PSA, helps services firms manage projects, staffing, utilization, time capture, billing, revenue recognition, and delivery economics. In tech services firms, PSA data quality often determines whether margin and utilization metrics can be trusted.
PSA systems do not fix delivery discipline by themselves. They expose whether scopes, staffing, time entry, billing, and margin ownership are controlled.
In services diligence, PSA quality is often the difference between a credible margin story and a spreadsheet guess.
Human Renaissance glossary · operator-grade definitions · Research methodology
