Fig. 01 · Glossary
Revenue Leakage
Also known as Revenue Loss, Commercial Leakage
Definition
Revenue leakage is the loss of revenue from missed billing, weak contract enforcement, discounting drift, poor renewal process, delivery write-offs, unbilled change orders, or customer-success gaps. It is often hidden in operations rather than visible as a single line item.
Revenue leakage is usually a systems problem, not a salesperson problem. Contracting, delivery, finance, customer success, and RevOps all own pieces of it.
In performance improvement, leakage audits often find margin before new demand generation does.
Human Renaissance glossary · operator-grade definitions · Research methodology
