Fig. 01 · Glossary
Statement of Work
Also known as SOW
Definition
A Statement of Work, or SOW, defines what a services provider will deliver, how success is accepted, what responsibilities each party owns, and how pricing or change control works. SOW quality affects margin, delivery risk, revenue recognition, and customer satisfaction.
Weak SOWs turn into margin leakage and customer conflict. The document should make scope, assumptions, acceptance, change control, and decision rights explicit.
In diligence, SOW review shows whether delivery economics are repeatable or dependent on heroics.
Human Renaissance glossary · operator-grade definitions · Research methodology
